Privacy & Data Protection Policy

1. Overview

At BTM Business Travel Management, we are committed to protecting your personal data and maintaining transparency about how it is used. This Privacy & Data Protection Policy explains how we collect, process, and safeguard your information when you engage with our travel management services.

2. Types of Data We Collect

• Personal Identifiers: Name, contact number, email address, and billing details.
• Travel Information: Destinations, booking preferences, flight or hotel details, and trip history.
• Technical Data: Browser type, IP address, operating system, and session information.
• Communication Data: Emails, feedback, or inquiries you send to us.

3. How We Use Collected Information

• To manage, confirm, and customize your corporate travel bookings.
• To provide personalized recommendations and improve our platform experience.
• To communicate offers, travel alerts, and important updates about your reservations.
• To ensure compliance with applicable tax, legal, and regulatory obligations.

4. Data Sharing and Third Parties

We share your data only with trusted travel partners such as airlines, hotels, car rental agencies, and payment processors necessary to fulfill your travel requests. We do not sell or trade your data for marketing purposes.

5. Information Security Practices

Your data is protected using SSL encryption, firewalls, and secure cloud environments. Our systems are regularly monitored to prevent unauthorized access, data alteration, or misuse.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and optimize website performance. You can modify cookie preferences anytime through your browser settings.

7. Your Data Rights

• Request access to view the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Withdraw marketing consent or unsubscribe from communications.
• Request deletion of your information, subject to legal obligations.

8. International Processing

Your information may be processed in countries outside your residence where our travel partners operate. We ensure appropriate data protection and contractual safeguards are in place for such transfers.

9. Legal Framework & Compliance

BTM complies with the General Data Protection Regulation (GDPR), India’s Digital Personal Data Protection Act, and other applicable international privacy standards. We uphold accountability, integrity, and fairness in data handling.

10. Contact & Support

BTM Business Travel Management
Email: privacy@btm.com
Support: Mon–Sat, 9:00 AM – 6:00 PM IST
Website: www.btm.com