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Terms & Condition Policy

1. General Policy Overview

All cancellations and refund requests are subject to the policies of respective travel partners (airlines, hotels, car rentals, etc.). BTM acts as a facilitator and cannot override partner-specific terms.

2. Cancellation Requests

  • All cancellation requests must be made in writing to support@btm.com.
  • Requests are processed during business hours (Mon–Sat, 9 AM – 6 PM IST).
  • BTM confirms cancellations only after supplier verification.

3. Refund Eligibility

  • Refunds apply only if the supplier’s policy allows cancellations.
  • Non-refundable fares or special promotions are excluded.
  • Partial refunds may be allowed for multi-service packages.

4. Refund Processing Time

Approved refunds are processed within 7–21 business days depending on bank or gateway timelines. Delays caused by external providers are beyond BTM’s control.

5. Service Fees

  • Service and convenience fees are non-refundable after booking confirmation.
  • Administrative charges may apply for post-confirmation cancellation requests.

6. Modifications & Rebooking

  • Booking changes depend on supplier rules and availability.
  • Fare difference or extra charges are borne by the customer.

7. No-Show Policy

No refunds for no-shows (failure to appear for service). Some providers may offer partial credits for future use.

8. Force Majeure

BTM is not liable for non-performance due to events beyond control, such as natural calamities, strikes, or government actions.

9. Disputed Transactions

If a refund appears delayed or incorrect, contact BTM within 10 business days from transaction date for investigation.

10. Contact for Refunds

BTM Business Travel Management
Email: refunds@btm.com
Support Hours: Mon–Sat, 9 AM – 6 PM IST
Website: www.btm.com

© 2025 BTM Business Travel Management. All Rights Reserved.

Terms & Conditions FAQs

Find answers to common questions about our terms of service and conditions

What are the booking terms and conditions?

All bookings are subject to availability and confirmation. By making a booking, you agree to our terms, cancellation policies, and payment terms. Bookings are not confirmed until you receive a confirmation email from BTM with all travel details and booking reference numbers.

What is your cancellation and refund policy?

Cancellation policies vary by supplier and fare type. Refunds are subject to supplier terms and may involve cancellation fees. Service fees are non-refundable. Please refer to your booking confirmation for specific cancellation terms, or contact our support team for assistance.

What are my responsibilities as a traveler?

Travelers are responsible for ensuring they have valid travel documents (passport, visa, etc.), arriving on time for transportation, complying with airline and hotel policies, and adhering to corporate travel policies if applicable. BTM is not liable for denied boarding due to improper documentation.

How are price changes and errors handled?

All prices are subject to change until full payment is received. In case of pricing errors, BTM reserves the right to cancel bookings made at incorrect prices. We will notify you promptly and offer the option to book at the correct price or receive a full refund.

What is your liability for travel disruptions?

BTM acts as an intermediary between you and travel suppliers. We are not liable for delays, cancellations, overbooking, or other disruptions caused by suppliers, weather, or force majeure events. Travel insurance is recommended to protect against unforeseen circumstances.

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H.No-47 Near Jhungia Market, Gorakhpur
+91 708-160-9090
info@travelbtm.com

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